Terms & Conditions

Valid from 1st April 2026

I.    General Provisions

  1. These General Business Terms and Conditions (hereinafter referred to as ‘GBTCs’) regulate the relationships between the Seller and the Buyer, who purchases goods and related services (hereinafter referred to as ‘Goods’) on the basis of purchase orders or under the Master Sales Contract (hereinafter referred to as ‘MSC’) if concluded. They also regulate the procedures for the gratuitous use of items (hereinafter referred to as ‘Loans’) for the purpose of sales promotion.
  2. Contractual relations are governed by Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the ‘Civil Code’), namely Sections 2079 through 2183 of the Civil Code (purchase contract), Sections 2193 through 2200 of the Civil Code (loan) and the general provisions on obligations pursuant to Sections 1721 through 2054.
  3. These Terms and Conditions take effect on the date of issuance of the current Price List (1 April 2026) and remain in force until a new one is published. All previous versions of the Terms and Conditions are hereby terminated. The Seller reserves the right to correct errors and make changes. Quantity discounts are regulated in the Purchase Contract.

II.    Placing and Cancelling Orders

1.    The Buyer orders Goods from the Seller in the form of individual Orders. Each Order must contain at least the following data:

  • Designation of the Buyer and Seller;
  • Exact description of the ordered Goods (materials, colours, accessories) and their quantity;
  • Purchase price determined according to the MSC or on the basis of a specific offer having been made by the Seller;
  • Delivery date of the Goods;
  • Place of delivery of the Goods (if not specified, the Buyer’s registered office shall be deemed to be the place of the Goods delivery).

2.    Orders in which some requirements are different from the MSC must be supported by the Seller’s offer. Otherwise, the standard conditions specified in the MSC shall apply.

3.    Orders placed by the Buyer shall be confirmed by the Seller within three working days of their receipt. Upon delivery of the Order Confirmation to the Buyer, a purchase contract is concluded by and between the Seller and the Buyer.

4.    If the data in the Order and the Order Confirmation are not the same, the data in the Order Confirmation shall apply. The Buyer shall only notify the Seller if it does not agree with the data indicated in the Order Confirmation.

5.    Cancellation or modification of an already confirmed Order may only be accepted by the Seller well ahead of the production commencement. In the event of cancellation of an Order where components have been purchased or other work has been carried out in respect of the Goods ordered, these costs will be charged to the Buyer in full, but not more than 50% of the Order value. Similarly, additional costs will be charged to the Buyer if the confirmed Order is changed.

III.    Delivery of Goods

  1. The Buyer or their representative shall confirm the acceptance of the Goods by appending their signature on the delivery note issued by the Seller.
  2. The Buyer shall ensure the transportation of the Goods at their own expense. In the MSC or Order Confirmation, the Seller may agree to provide transport within the Czech Republic. If that is the case, the Goods shall be unloaded behind the first locked door on the first floor on weekdays between 8 a.m. and 5 p.m. For oversized shipments, the Buyer is obliged to provide assistance during unloading. Delivery of the Goods around the building, assembly, delivery at a certain time and other services shall be provided by the Seller on the basis of the Buyer’s Order as a paid service.
  3. Where the Seller provides the transport at its own expense, all requests for a change of the transport date as well as for additional services must be notified and confirmed by the Seller at least five working days before the originally agreed transport date. Later requests will not be taken into account and the Seller may only choose transport with the originally agreed conditions or arrange transport at its own expense on another agreed date without compensation for the costs incurred.

IV.    Payment Terms

  1. Unless otherwise specified in the MSC, the Buyer is obliged to pay the purchase price in advance to the Seller’s bank account, in cash upon receipt of the Goods or by means of cash on delivery.
  2. All documents must only be sent by e mail in electronic form. Upon the Buyer’s request, documents can be sent by mail for a flat fee of CZK 30.

V.    Warranty Periods and Claims

1.    The Seller provides a quality guarantee for the delivered Goods in the amount and scope below:

a.     Space, FLEXi and Victory Goods collections

  • Warranty of 120 months for fixed parts;
  • Warranty of 60 months for mechanical parts (mechanics, armrests, gas springs);
  • Warranty of 36 months for fabric covers, PUR foam fillings, castors and gliders.

Spare parts, including packaging and shipping, are provided free of charge in the first three years.
From the fourth to the tenth year, the Seller shall provide spare parts subject to the applicable warranty free of charge; a transport fee may be charged. Repairs carried out at the Seller’s plant are free of charge throughout the relevant warranty period.

b.    Other Goods (except those listed below)

  • Warranty of 50 months for fixed parts and mechanical parts (mechanics, armrests, gas springs);
  • Warranty of 36 months for fabric covers, PUR foam fillings, PET material, worktops, castors and gliders.

Spare parts, including packaging and shipping, are provided free of charge in the first three years.
From the fourth to the fifth year, the Seller shall provide spare parts subject to the applicable warranty free of charge; a transport fee may be charged. Repairs carried out at the Seller’s plant are free of charge throughout the relevant warranty period.

c.    Only the statutory warranty period is provided for the following Goods:

  • Non-standard products made according to individual design or requirement of the Buyer;
  • Genuine leather upholstery;
  • Motorised columns and controls for motorised height adjustable desks;
  • Adhesive and suspension fittings;
  • Commercial goods.

2.    The warranty period begins on the date of delivery of the Goods from the Seller’s plant. The above warranty periods apply subject to normal use of the Goods for no more than 8 hours per day; for longer use, the warranty period is reduced proportionally. Performing warranty repairs does not extend or restart the warranty period.

3.    In particular, the following are excluded from the warranty:

  • Natural wear and tear of components that are subject to normal deterioration (e.g. upholstery materials, PUR foam fillings, PET material, frame and worktop surface finishes, desk edges, castors, glides);
  • Damage caused by the continued use of already worn parts;
  • Damage caused by insufficient maintenance or cleaning of mechanical parts, castors and gliders;
  • Defects caused by improper use, improper maintenance or intervention by unauthorised persons;
  • Damage caused by inappropriate choice of options (e.g. use of inappropriate types of castors in relation to the floor surface), incorrect use or ignoring the operating instructions;
  • Damage due to extreme climatic or other adverse environmental conditions (e.g. high humidity, aggressive substances, sunlight);
  • Defects caused by materials supplied by the Buyer for processing (e.g. upholstery fabrics supplied by the Buyer);
  • Damage due to deviations from the standard specification made at the Buyer’s request;
  • Any other cases where the defect in the Goods has its origin in the action or inaction of the Buyer.

VI.    Loans

  1. The Seller (hereinafter referred to as the ‘Lender’) may provide the Buyer (hereinafter referred to as the ‘Borrower’) with items for temporary use (hereinafter referred to as ‘Borrowed Items’).
  2. Borrowed Items are specified in the Borrower’s Order and the Lender’s Order Confirmation. If the data in the Order and the Order Confirmation are not the same, the data in the Order Confirmation shall apply. The Borrower shall only notify the Lender if it does not agree with the data indicated in the Order Confirmation. Physical takeover is confirmed by a delivery note.
  3. The Borrowed Items are lent to the Borrower for a fixed term, until the date specified in the Lender’s Order Confirmation. If the Order Confirmation does not specify the loan period, the Borrower shall return the Borrowed Items within 15 days of the written request of the Lender. If the Borrower does not use the Borrowed Items properly or uses them in violation of the MSC or the GBTCs, the Lender may request that the Borrowed Items be returned prior to the date referred to above. The Borrower shall be liable to the Lender for any damage caused to the Borrowed Items. The Borrower shall not be responsible for normal wear and tear.
  4. If the Borrower is in default on returning the Borrowed Items, despite a written request from the Lender with an alternative return period of not less than 5 days, the Borrower undertakes to pay to the Lender the price of the Borrowed Items according to the Seller’s price list valid at the time of the claim. The same procedure will be followed if the Borrower violates any provisions of the MSC or these GBTCs. This shall be without prejudice to the Lender’s entitlement to compensation for damage, even damage exceeding the contractual penalty.
  5. The Lender is entitled to inspect the condition of the Borrowed Items during the loan period and the Borrower is obliged to allow such inspection.
  6. The Borrower undertakes to unconditionally comply with the following procedure for returning the Borrowed Items:
  • Contact the Sales Assistant and report the return of the Borrowed Items, as well as the Order Confirmation (shipping order) number and the inventory numbers of the Borrowed Items.
  • Await instructions from the Sales Assistant and prepare the Borrowed Items for transport in accordance with their instructions.
  • Pack the Borrowed Items in an appropriate and careful manner. The Borrower will be held liable for damage caused by inappropriate or insufficient packaging during transport.
  • Issue three counterparts of a delivery note for the return of the Borrowed Items, on which it shall indicate the inventory numbers and/or type of the Goods and the Order Confirmation numbers under which the items were lent and borrowed.
  • When handing the Goods over for shipment, they shall have one counterpart of the delivery note confirmed by the carrier and give two counterparts to the carrier.
  • Keep the delivery note for the return of the Borrowed Items certified by the carrier for the minimum period of 4 years following the return.

VII.    Personal Data Protection

  1. The Seller processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll., on the processing of personal data.
  2. The Seller undertakes to protect personal data from unauthorised or accidental access, to prevent its loss or destruction, unauthorised transfer or unauthorised processing, as well as other misuse.

VIII.     Final Provisions

  1. These GBTCs apply to all deliveries of Goods or services provided by the Seller. Any deviating provisions in the MSC or Order Confirmation shall prevail over the wording of the GBTCs.
  2. If there is a conflict between the General Business Terms and Conditions of the Parties, the contractual relationship shall be preferentially governed by the Seller’s GBTCs unless agreed otherwise in writing. These GBTCs shall not apply only if the application thereof is expressly excluded by written contract.
  3. The Seller reserves the right to amend these GBTCs at any time. The new GBTCs will be sent to the Buyer if it has given its consent to receiving commercial communications in the MSC.